{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2021-11-17T17:19:48","modified_gmt":"2021-11-17T10:19:48","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/straykids.store\/es\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"
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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are always here to assist you.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Common purchase queries answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat form of payment do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
  1. Pay with Credit\/Debit Card<\/b><\/li><\/ol>

    The available credit\/debit card options are listed below.<\/p>

    This transaction is strongly secured and encrypted by\u00a0Stripe<\/a>.<\/p>

    Please note that STRAYKIDS STORE<\/b>\u00a0does not collect your credit\/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.<\/p>

    You also use Apple Pay if you are using Apple devices.<\/p>

    1. Pay with Paypal<\/b><\/li><\/ol>

      When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.<\/p>

      You may still check out even without a PayPal account. To do so, please click \u201cPay with Debit\/Credit Card\u201d in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.<\/p>

      We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      PROCESSING TIME<\/p>

      We\u2019re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.<\/p>

      Orders placed over holidays and weekends will be processed in the following business days.<\/p>

      Please note that delivery of orders with more than one item may ship on different dates according to stock availability.<\/p>

      STANDARD SHIPPING<\/p>

      Shipping time for order:<\/p>

      Normally, it takes 5-15 business days to deliver the package to USA.
      For others countries\u2019 customers, please allow 15-20 business days of shipping time.
      Due to the Covid 19 pandemic, shipping time might take additional several days
      ** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 \u2013 7 working days. We apologize for any inconvenience this may cause.**<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I create an account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
      You can create an account when placing an order, and also directly on the \u2018my account\u2019 page.\u00a0<\/span>Click here to create an account<\/span><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.\u00a0<\/span>Contact us now<\/span><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      As soon as your order has shipped out, you will receive a confirmation email with your tracking number.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you keep my credit card information on file?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.<\/p>

       All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be responsible for any customs or duty fee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to my country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      YES. No matter where you live, we ship our products all over the world.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my items come in one package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      If you have ordered multiple different items, they may be sent separately.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to I track my package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.\u00a0<\/p>

      Track with USPS<\/strong><\/a><\/p>

      Track with 17TRACK<\/strong><\/a><\/p>

      Note:<\/strong>\u00a0Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy tracking information isn't updating<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.<\/p>